Shipping policy
SHIPPING POLICY
Order Processing Times
MamaGlow Skincare orders are typically processed within 1–3 business days. Many of our products are prepared or packaged in small batches with attention to quality and freshness.
Orders are not shipped or delivered on weekends or holidays.
Order processing time is separate from shipping transit time. Please allow 1–3 business days for order processing before shipment.
Shipping Rates and Delivery Estimates
MamaGlow Skincare currently ships within the United States.
Shipping options and charges are displayed at checkout based on your order and available shipping method.
Economy Shipping: Estimated transit time is 5–8 business days.
Standard Shipping: Estimated transit time is 3–4 business days.
Free Economy Shipping: Available on qualifying orders of $50 or more.
Delivery estimates begin after order processing and are estimates only. Carrier delays, weather, holidays, or other circumstances outside of our control may affect delivery times.
Product Integrity and Weather
Some MamaGlow products contain oils, butters, or other ingredients that may soften when exposed to warmer temperatures during transit.
During warmer months, we recommend retrieving packages promptly after delivery.
If a temperature-sensitive product arrives softened due to transit heat, place the product in a cool, dark location and allow it to return to its normal consistency before use.
Shipment Confirmation and Tracking
You will receive a shipment confirmation email after your order ships that includes available tracking information.
Tracking information may take time to update after the carrier receives the package.
Damaged, Defective, or Incorrect Orders
We take care when packaging your order. If an item arrives damaged, leaking, defective, or incorrect, please contact us within 7 days of delivery at:
Please include your order number, a description of the issue, and clear photos of the item and packaging.
Approved claims will be handled according to our Return and Refund Policy.
Incorrect Shipping Addresses
Please carefully review your shipping address before completing checkout.
Customers are responsible for providing an accurate shipping address. If an order is returned to MamaGlow Skincare because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be resent.
Shipping Area
Orders ship from Texas to customers within the United States.
Contact Information
If you have questions about your order or our shipping process, please contact:
MamaGlow Skincare
Email: info@mamaglowskincare.com