REFUND AND RETURN POLICY

Our Guarantee

At MamaGlow Skincare, we take pride in our handcrafted products. Because our items are personal care products, we have specific guidelines to ensure safety and hygiene for all our customers.

Returns

We offer a 30-day return policy for items that are unopened and unused. Due to the nature of our products (MamaGlow Cream and Mosquito Repellent), we cannot accept returns on jars or bottles that have been opened or used.

* To be eligible for a return, your item must be in the same condition that you received it, with all seals intact.

* To start a return, contact us at: parentingwithkelli@gmail.com

Quality Note

We are dedicated to the perfect jar. Because our products are handcrafted in small batches using natural ingredients, you may notice slight variations in texture or scent between orders. These variations are a hallmark of natural small-batch production and do not affect the quality or efficacy of the product.

Damages and Issues

Please inspect your order upon reception. If the product is damaged, leaking, or if you receive the wrong item, contact us within 48 hours. We will evaluate the issue and send a replacement immediately.

Refunds

Once we receive and inspect your return, we will notify you if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please note it can take 5-10 business days for your bank to process the refund.

SHIPPING POLICY

Order Processing Times

All orders for MamaGlow Cream and Mosquito Repellent are processed within [1–3] business days. We hand-pour our products in small batches to ensure freshness. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

* Standard Shipping: 3–7 Business Days

* Expedited Shipping: 1–3 Business Days

* Free Shipping: Available on all orders over $50

Product Integrity and Weather

Our creams and repellents contain natural oils and butters. During summer months, please ensure your package is not left in a hot mailbox for extended periods, as this can affect the consistency of the MamaGlow Cream. If your product softens in transit, simply place it in a cool spot to firm back up.

Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number. Please allow 24 hours for the tracking information to update.

Contact Information

If you have any questions regarding your shipment, please reach out to us at: parentingwithkelli@gmail.com